Privacy Policy

Last updated: Tuesday 17th February, 2026

This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all users of our website and customers who purchase goods or services from us.

1. Who We Are

We are a retail business operating in Australia ("we", "us", "our"). We sell products and services through our websites and related platforms.

If you have any questions about this Privacy Policy or how we handle personal information, please contact us using the details in Section 12.

2. What Is Personal Information?

"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.

Examples include:

• Name

• Address

• Email address

• Phone number

• Payment details

• Order history

• IP address

3. Personal Information We Collect

We may collect the following types of personal information:

3.1 Information You Provide Directly

• Name

• Billing and delivery address

• Email address and phone number

• Account login details (if applicable)

• Customisation details for personalised products

• Communications with us (enquiries, support requests)

3.2 Information Collected Automatically

When you use our website, we may collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Cookies and similar tracking technologies

4. How We Collect Personal Information

We collect personal information when you:

• Place an order or make a purchase

• Create an account

• Subscribe to marketing communications

• Contact us via email, contact forms, or social media

• Browse or interact with our website

Where reasonable and practicable, we collect personal information directly from you.

5. Why We Collect Personal Information

We collect and use personal information for the following purposes:

• Processing and fulfilling orders

• Providing customised or personalised products

• Communicating with you about your orders

• Managing customer accounts

• Providing customer support

• Improving our products, services and website

• Marketing and promotional communications (where permitted)

• Complying with legal and regulatory obligations

6. Disclosure of Personal Information

We may disclose personal information to:

• Payment processors and financial institutions

• Shipping and delivery providers

• IT service providers and website hosting services

• Marketing platforms (where consent has been given)

• Professional advisers (accountants, lawyers)

• Government authorities where required by law

We take reasonable steps to ensure that third parties handle personal information in accordance with the Australian Privacy Principles.

7. Overseas Disclosure

Some third‑party service providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure that overseas recipients comply with privacy protections substantially similar to the Australian Privacy Principles, unless an exception under the Privacy Act applies.

8. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps include:

• Secure servers and encrypted connections

• Restricted access to personal information

• Reputable third‑party payment gateways

Despite these measures, no method of transmission over the internet is completely secure.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality

• Analyse website traffic and usage

• Remember user preferences

You can disable cookies through your browser settings; however, some website features may not function correctly.

10. Access and Correction

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate, out‑of‑date or incomplete information

Requests can be made using the contact details in Section 12. We may need to verify your identity before responding.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us.

We will investigate complaints and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

12. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or our handling of personal information, please contact us:

Email: tracie@artchiime.com

Business name: Art Chiime Creations

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the updated date shown at the top of the policy.